Shipping, Refund & Returns Policy

Return Policy

  • Any product purchased through the Site may be returned within 14 days of receipt of the order. According to the decision of the Government of the Republic of Armenia, care and cosmetic products, which are not subject to return or exchange, are an exception.
  • The returned product must be unused and must be in the original packaging.  Otherwise, the product will be considered non-returnable and will not be refunded or exchanged. In such cases, please contact the Customer Service Center for more information.
  • When making a return, the customer must provide a receipt or proof of purchase.
  • All returns are subject to inspection. In case of non-acceptance of the return (e.g. missing coupon, inappropriate condition of the product), the store (“Magnolia.am”) has the right not to perform the return.
  • The amount refunded to the bank card will be returned within 14 days. The card issuing bank is responsible for the refund.
  • The return must be made with the same payment method used for the purchase.
  • The product is under the responsibility of the customer until it reaches the store. Please ensure that the product is properly and securely packaged to prevent damage in transit.
  • The product must be returned in its original packaging. If there is a problem with this item, please contact customer service.
  • We are not responsible for items returned to us in error.
  • Products purchased online can only be returned to any Magnolia.am physical store. For any inquiries, please contact our customer service.

  • Returns are only accepted within the purchase price.
  • We are not responsible for returning items that have been shipped using the Postal Service or other couriers.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • Gift cards are non-refundable.

Refund Policy

  • Refunds will be issued using the same method of payment used to make the purchase.
  • Refunds will be issued within 14 days of us receiving the item.
  • Returns and refunds will be made within the purchase price.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund delay, absence

  • If you still haven’t received your refund, first check your bank account.
  • Then contact the bank that services your credit/debit card. This process may take some time.
  • If you have completed all of the above steps and still have not received your refund, please contact Customer Service.

Discounted Products and Discount Period

  • Any product purchased with a discount is called discounted.
  • The period of time defined by “Magnolia.am”, during which the discount on the specified products is announced, is called the discount period.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

  • If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift card for the value of your return. Once the returned item is received, a gift card will be issued to you.
  • If the item wasn’t marked as a gift when you purchased it, or the gift giver had the order shipped to themselves to give to you later, or purchased a gift card, we will send a refund to the gift giver and notify them of your return.

Shipping

  • We provide delivery throughout the territory of Armenia. Delivery times may vary depending on your location.
  • Most orders are shipped the next business day from the date of order confirmation. We use various delivery methods throughout the Republic of Armenia. Orders are delivered in up to 3 business days in some regions of the Republic of Armenia.
  • Orders placed on the “Magnolia.am” website must have a delivery address in the Republic of Armenia.

Delivery in Yerevan:

Orders can be placed at any time of the day and week, but delivery service works from 11 am to 10 pm. Orders are delivered 24 hours after placing them.  Orders registered after 15:00 will be delivered during the next business day. Orders registered on non-working days will be delivered within 1 or 2 business days.

 

Shipment

Shipment cost

Estimated delivery time

25000 AMD and more

Free

1-2 business days

Under 25000 AMD

1000 AMD

1-2 business days


Delivery in Regions:

Orders in regions are processed within 1-3 business days

Shipment

Shipment cost

Estimated delivery time

Noyemberyan

1000 AMD

1-3 business days

Sisian

2000 AMD

1-3 business days

Kapan

3000 AMD

1-3 business days

Vanadzor

1000 AMD

1-3 business days

Dilijan

1000 AMD

1-3 business days

Goris

2000 AMD

1-3 business days

Sevan

1000 AMD

1-3 business days

Ijevan

1000 AMD

1-3 business days

Artashat

1000 AMD

1-3 business days

Qajaran

3000 AMD

1-3 business days

Yeghegnadzor

1000 AMD

1-3 business days

Tashir

1000 AMD

1-3 business days

Talin

1000 AMD

1-3 business days

Hrazdan

1000 AMD

1-3 business days

Alaverdi

2000 AMD

1-3 business days

Gavar

1000 AMD

1-3 business days

Martuni

1000 AMD

1-3 business days

Vardenis

2000 AMD

1-3 business days

Stepanavan

2000 AMD

1-3 business days

Gyumri

1000 AMD

1-3 business days

Jermuk

1000 AMD

1-3 business days

Meghri

3000 AMD

1-3 business days

Maralik

1000 AMD

1-3 business days

Ashtarak

1000 AMD

1-3 business days

Artik

1000 AMD

1-3 business days

Vedi

1000 AMD

1-3 business days

Charetsavan

1000 AMD

1-3 business days

Nor Hajn

1000 AMD

1-3 business days

Ararat

1000 AMD

1-3 business days

Vayq

1000 AMD

1-3 business days

Agarak

3000 AMD

1-3 business days

Spitak

1000 AMD

1-3 business days

Abovyan

1000 AMD

1-3 business days

Armavir

1000 AMD

1-3 business days

Aparan

1000 AMD

1-3 business days

Need help?

Contact us at info@magnolia.am for questions related to refunds and returns.